You know how important it is to speak good English in an international working environment. If you work for a company which does business abroad, you probably read and write a lot of English, too. Writing, like speaking, is communication. In our letters and emails we need to express many things: authority, gratitude, dissatisfaction, etc. Expressing ourselves well and with the correct level of formality is an important skill.
Do you have that skill? Ask yourself these questions:
Do you present yourself in a professional manner when you write?
What image do you give to the people who read your letters and emails?
In short, you want to give a professional image when you write to your customers and business partners. To get you started, we’ve prepared some lists of standard phrases. Take a look at:
Dear Sir and Yours Faithfully
Why do we need an opening line in a business letter or formal email?
– to make reference to previous correspondence
– to say how you found the recipient’s name/address
– to say why you are writing to the recipient.
10 Good Opening Lines:
With reference to your letter of 8 June, I.
I am writing to enquire about.
After having seen your advertisement in. I would like.
After having received your address from. I.
I received your address from. and would like.
We/I recently wrote to you about.
Thank you for your letter of 8 May.
Thank you for your letter regarding.
Thank you for your letter/e-mail about.
In reply to your letter of 8 May.
Why do we need a closing line in a business letter or email?
– to make a reference to a future event
– to repeat an apology
– to offer help
10 good closing lines:
If you require any further information, feel free to contact me.
I look forward to your reply.
I look forward to hearing from you.
I look forward to seeing you.
Please advise as necessary.
We look forward to a successful working relationship in the future.
Should you need any further information, please do not hesitate to contact me.
Once again, I apologise for any inconvenience.
We hope that we may continue to rely on your valued custom.
I would appreciate your immediate attention to this matter.
When ‘Yours faithfully’ and when ‘Yours sincerely’ in a business letter?