Member Service Representatives interact with the members of an organization and provide customer service. Some of their duties are promoting products and services, answering inquiries, taking phone calls, handling mail, solving problems, and offering guidance to all members. Resume samples for Member Service Representatives emphasize qualifications such as customer service orientation, courtesy, problem-solving skills, communication abilities, attention to details, and basic IT skills. No formal education is required for the role, although some employers may prefer resumes mentioning a college degree.

For more information on what it takes to be a Member Service Representative, check out our complete Member Service Representative Job Description .

Member Service Representative

Consistently met and exceeded sales quotas for new product promotions

• 100% fulfillment of required revenue goals
• Suggested new products to customers that increased monthly revenue earnings.
• Greeted each customer upon entry and provided assistance regularly.
• Maintained a strong knowledge base of new products and sales promotions.

years in
workforce

Member Service Representative

Coordinated domestic travel arrangements, including hotel and transportation, and planned routes for member’s destinations.

• Answered and quickly redirected up to 80 calls per day while accurately taking messages.
• Greeted members, vendors and VIP’S and directed them to correct
• Ordered and distributed office supplies while adhering to office
• Routed deliveries and courier service, processed new memberships and assisted with event planning.
• Processed all cash and checks for office deposit daily and delivered to bank.

years in
workforce

years
at this job

High School Diploma

Lending Specialist/member Service Representative

Responsible for processing and closing consumer loans, cross-selling different products for the member’s specific needs, opening new accounts, developing a loyal member relationship with the credit union

• Worked as a member service representative before being promoted to Lending Specialist in July 2013
• Participated in many volunteer events within the company
• Created and organized activities involving co-workers to promote an enjoyable work environment

years in
workforce

years
at this job

Member Service Representative

Answered an average of 100calls per day by addressing customer inquiries, solving problems and providing new product information.

• Provided an elevated customer experience to generate a loyal clientele.
• Addressed an average of 80customer inquiries and complaints each week.
• Followed up with customers on unresolved issues.
• Reported policy changes and company conditions affecting customer satisfaction.

years in
workforce

Member Service Representative

Provided great member service that reflected on repeat and referral members.

• Successfully acquired and developed new member relations.
• Counseled members on checking, savings, loan, and retirement products.
• Analyzed and presented branch sales reports to team members.
• Presented Navy Federal products and services at military events with great results.

years in
workforce

months
at this job

Member Service Representative

Responded accurately and timely to telephone, written, and walk-in inquiries from customers.

• Completed research to initiate and coordinate activities
• Assisted with training of new employees and cross training of co-workers.
• Maintained all departmental productivity, quality, and timeliness standards.

years in
workforce

Member Service Representative

Provided and responded professionally to request from club members and guest in a fast paced environment.

• Maintained and filed accurate documentations on member accounts.
• Diffused irate and successfully retained customers by offering options, solutions and health benefits.
• Promoted and recommended products of service.

years in
workforce

years
at this job

High School Diploma

Medical Insurance Billing

Member Service Representative

Provided customer service assistance to all pool members

• Developed rating for bids and renewals for property, auto, liability and workers’ compensation
• Issued coverage documents for renewals and new business
• Maintained updated records on all member coverage
• Trained new Member Service Representatives

years in
workforce