Karen Brown
Dayjob Limited
The Large Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

A determined, driven and passionate Service delivery Manager with a lengthy history of delivering the company and technology solutions that client’s want. Karen’s number 1 goal is customer happiness. She’s vast experience with managing expectations and supplying things to look for. She’ll always take possession associated with a issues that arise, and works difficult to implement the procedures and policies set by the organization company directors. Her finest strength is her capability to constantly enhance the bar in anything she does. At this time she’s searching for any appropriate position having a company that’s searching to recruit gifted individuals who deliver results.

SERVICE DELIVERY MANAGER The month of january 2010 – present
Employers name – Coventry
Accountable for supplying a portfolio from it, software, and technology services that meet the requirements of clients. Also responsible for making certain the delivery of advanced technologies and solutions is completed having a professional, honest and personalised service approach.

• Managing sources to satisfy daily delivery schedules.
• Effectively managing multiple orders to make sure that they’re delivered promptly, within budget and also to the Clients satisfaction.
• Supplying guidance to subordinates on company goals and policy.
• Searching after publish purchase client relationships.
• Monitoring staff to guarantee the prompt resolution to any or all client queries.
• Managing staff induction, training, and gratifaction reviews.
• Building strong, lasting client relationships with clients.
• Delegating tasks and responsibilities to appropriate personnel.
• Recognizing new client business possibilities.
• Delegating responsibility and possession of tasks to staff.
• Accumulating a functional understanding of clients operating atmosphere.
• Performing key client facing conferences.
• Resolving conflicts inside the project team.
• Communicating complex technical concepts to clients.
• Writing up service delivery reports.
• Making certain that projects are completed promptly.

ASSISTANT SERVICE DELIVERY MANAGER May 2008 – The month of january 2010
Employers name – Birmingham

CASHIER This summer 2007 – May 2008
Employers name – Birmingham

• Meeting service goals with available sources.
• Understanding and services information Management practice within the IT industry.
• Experience with worldwide service provision.
• Using fact-based analyses to recognize problems.
• Formulating effective ways of increase performance.

• Making timely, correct decisions that derive from details.
• Getting a ‘can perform’ attitude along with a readiness to operate difficult to achieve company goals.
• The capability to understand from failures and mistakes.

Service Delivery Management
Process Improvement
Project Management Software

Central Birmingham College Logistics Degree 2003 – 2007
Aston College – HND 2001 2003
Coventry School O levels Maths (A) British (B) Geography (B) Physics (A)

On request.