Sample Script Overview
The aa_sample1.aef file could be a script that solutions a scheduled appointment, necessitates name or extension of the people the caller desire to link, and transfers the choice.
Note You can personalize the aa_sample1.aef file to produce your own personal AA script. Create a backup copy within the aa_sample1.aef file before modifying it, so an individual always has the first file.
Figure 9 shows the aa_sample1.aef script because it seems within the Design pane within the ‘cisco’ Unity Express Script Editor window.
Figure 9 aa_sample1.aef Script
The aa_sample1.aef script performs the next tasks:
1. The Accept step accepts the choice.
2. The following three Set steps initialize, or apparent, several variables: the primary menu to determine for the caller, the extension which will have the call, as well as the specific known as person.
3. The Call Subflow step searches for another emergency prompt and plays the prompt when needed.
4. The Play Prompt step plays a welcome prompt, asking the caller to accomplish 1 of three actions:
• Press 1 to go into more hours number.
• Press 2 to go into the an individual.
When the caller chooses to spell a standing, the script maps the letters grew to become part of within the available users defined within the specified directory and transfers the choice for the main extension within the user.
If several match occurs, the script prompts the caller to get the correct extension. If plenty of matches occur, the script prompts the caller to go into more figures. If no match occurs, the script prompts the caller to go into another name.
• Press to talk to an operator.
Note This Welcome prompt could be a parameter, meaning the administrator can configure this prompt when provisioning a credit card applicatoin by using this script. (To understand more about provisioning applications, reference the ‘cisco’ Unity Express CLI Administrator Guide or possibly the ‘cisco’ Unity Express Graphical user interface Administrator Guide for your system.
5. The Primary Menu step is the start of a procedure that checks the caller’s extension choice.
6. The Set prefixPrompt step initializes the start part of the prompt the caller learns.
7. The Menu step includes a subprocess that checks the extension’s status.
8. The Play Prompt step plays an e-mail for that caller regarding the status within the extension. When the script can get to become valid extension, it transfers the choice.
• When the destination is busy, the caller learns the unit prompt, The telephone number you are attempting to achieve is presently busy.
• When the destination no longer has enough service, the caller learns the unit prompt, The telephone number you are attempting to achieve is presently from service.
9. The Call Redirect step transmits the caller for that operator when the extension isn’t available.
10. The If step determines when the caller has demonstrated in the most amount of attempts to get to know the very best extension.
11. The Play Prompt step plays an e-mail when the nearly all tries remains demonstrated up at without reaching the very best extension.
The aa_sample1.aef script uses system prompts stored as .wav files, that are installed instantly while using the ‘cisco’ Unity Express software. These audio prompts would be the following:
• AAMainMenu.wav—Provides a menu of choices: press 1 to go into more hours, press 2 to go into the first number of figures in the username, or press to talk to an operator.
• AASorry.wav—States the transfer wasn’t effective.
• AABusyExtn.wav—States the dialed extension is busy.
• AAInvalidExtn.wav—States the grew to become part of extension isn’t a legitimate choice.
• AAExntOutofService.wav—States the grew to become part of extension is not operating.
• AAWelcome.wav—Greets the caller.
Within the auto attendant application, you can configure the filename for the AAWelcome.wav prompt by choosing the Voicemail message message Auto Attendant menu option across the ‘cisco’ Unity Express Graphical user interface administration web interface. You can modify the default welcome prompt to reference a custom prompt.
Note For custom scripts, you have to record your own personal prompts. You can preserve this stuff recorded professionally or make use of the AvT to record them within your voice. For more information regarding the AvT, reference the ‘cisco’ Unity Express Graphical user interface Administrator Guide or possibly the ‘cisco’ Unity Express CLI Administrator Guide for your system.
Configuring the Sample Script
This chapter describes the steps essential to configure the sample auto attendant script. Perform following tasks:
Configure the Script Variables
When using the Variable pane within the ‘cisco’ Unity Express Script Editor, define the script variables as proven in Figure 10.
Figure 10 Variables Pane within the aa_sample1.aef Script
Table 4 describes the variables based in the aa_sample1.aef script.
Table 4 Variables within the aa_sample1.aef Script